If you paid Opus Immersive for a SoundBed and did not receive your item, and you wish to purchase a SoundBed from us, we will provide you with a credit equal to the amount you paid Opus Immersive. You will only pay the difference between the price of a SoundBed and the credit that we will apply. The retail price of a SoundBed from Superconductor Labs including headphones and shipping will be $2,699.
To be clear, we will not be profiting a single penny by selling SoundBed to previous Opus Immersive customers; in fact we are losing a significant amount of money taking this route, as we have to pay to manufacture and ship these SoundBeds. As we mentioned above, we are doing this because we believe it’s the ethical thing to do and we hope that you will help support us and the SoundBed community by sharing your positive experience and supporting the trust that we are building.
We know that Opus Immersive treated you unfairly, and we agree; you lost money due to their sales practices by charging you before they were ready to ship you a bed. We will not be doing that! We will only charge you when the SoundBed is on its way to you with a tracking number that we can share. We will never make promises that we can’t back up.