If your SoundBed is having trouble connecting to WiFi, showing network error messages
such as “Could Not Play Session,” or your sessions are stuck loading, please try the
troubleshooting steps below.:
1. Check your phone or tablet connection settings
Verify that both WiFi and Bluetooth functionalities are active on your playback device (smartphone, tablet, etc). This is crucial because the SoundBed App relies on the connections to function properly. Bluetooth is required to be enabled so your device can communicate with the SoundBed through the OPUS Connect app.
How to Enable WiFi for iOS Devices
How to Enable Bluetooth for iOS Devices
How to Enable WiFi for Android Devices
How to Enable Bluetooth for Android Devices
Also make sure your playback device has WiFi enabled and is not in Airplane Mode.
2. Restart your devices
Restart your playback device, then power cycle your SoundBed and WiFi router. To power cycle your SoundBed:
1. Unplug the SoundBed.
2. Wait 60 seconds.
3. Plug it back in.
4. Wait about 2 minutes for it to fully restart.
To power cycle your router, unplug it from power, wait 60 seconds, then plug it back in.
Give the router a few minutes to reconnect before testing again.
3. Move your SoundBed closer to your router
Make sure your SoundBed is within about 50 feet of your WiFi router. Distance from the router can affect WiFi strength and stability. If your SoundBed is over 50 feet from your router, please move it closer to the router before continuing.
4. Test using a mobile hotspot
A mobile hotspot can help determine whether the issue is with your home WiFi network. Here are instructions on how to easily create a personal hotspot using your iOS device or via your Android device. If available, enable Maximize Compatibility in your hotspot settings.
Then:
1. Open the OPUS Connect app.
2. Connect to your SoundBed.
3. When prompted to choose a WiFi network for your SoundBed, select your mobile
hotspot instead of your home WiFi network.
4. If prompted to update your SoundBed firmware, please do so. (this may take several
attempts)
5. Try playing a session that was previously not working.
If the session plays successfully while connected to the hotspot, this usually indicates that
the issue is related to your home WiFi network rather than the SoundBed itself.
6. If the session still doesn’t play, then that indicates another software or hardware issue.
5. Confirm that your home WiFi is 2.4 GHz
SoundBed is compatible with 2.4 GHz WiFi networks and does not connect to 5 GHz
networks.
If your SoundBed works on a mobile hotspot but not on your home WiFi, your home
network may be using an incompatible WiFi band or router configuration.
Please check your router settings and confirm that your SoundBed is connecting to a 2.4
GHz network. If your router combines 2.4 GHz and 5 GHz into one network name, you may
need to separate the bands or adjust your router settings. You can check by following these steps to see which network type your router uses
6. Update your SoundBed firmware after reconnecting
Once your SoundBed is connected again, check for any available firmware update. To check for firmware updates, open the OPUS Connect app and go to:
Settings → SoundBed
If an update is available, follow the in-app instructions. Do not unplug your SoundBed or
power off your playback device while the update is in progress.
Firmware is the software running on the SoundBed itself that controls its functionality.
Having the latest firmware update is crucial because it often includes performance improvements, bug fixes, and new features.
Still having trouble?
If your sessions still are not playing after trying the steps above, please contact us at
support@superconductorlabsinc.com.
When contacting us, please include the following so we can assist more quickly:
• Full name
• Order number
• Current shipping address
• A screenshot of the OPUS Connect screen showing the connection issue or any
error message you’re receiving.
• OPUS-ID screenshot (You can find this by navigating to Settings → SoundBeds)